Terms and Conditions
1. Ordering and Payment options
Orders may be placed at our online store at anytime. You only need to set up an account once and then login to this account each time you shop. Once logged in, place your selections into the shopping cart, then view your cart and then proceed to the checkout. You will then be asked to select your preferred method of payment. We currently accept
· Cheque/Money order. Please note that orders will not be shipped until your cheque/money order has cleared.
· Direct Deposit into our bank account (please note that Direct Deposits can take up to 5 business days to clear. This is entirely up to the Banks and totally beyond our control. Over the counter deposits at National Australia Bank branches usually clear the same day)
· Credit card – Visa and Mastercard. Use the Paypal option to check out securely without sharing your financial information.
Once you have selected your method of payment you will be given instructions on how to make payment to complete your order. Please make sure you fill in your email address in order that we can confirm your order has been received. If you do not receive confirmation within 24 hours please contact us at info@scrapbooks.net.au
2. Prices
All prices quoted are in Australian Dollars and include 10% GST where applicable. All prices are subject change without notice.
3. Minimum Order
We DO NOT have a minimum order value. However, orders under $20.00 (not including postage or discounted items) will incur a handling fee of 10%.
4. Orders
Every effort is made to process all orders within 24-48 hours of receipt.
If you are paying by direct deposit, Cheque or money order please be aware that goods won't be shipped until the funds are fully received and that during this time certain products may go out of stock. Please ensure that we receive payment within (3) working days of placing the order or the transaction will be cancelled.
Notifications
As an added service to our customers, we will email you a Confirmation of Order. We will send you another email to let you know when we start to Process and Pack your order. You may reply to either of these emails if you would like to make any changes to your order. We will send you a final email to let you know when your order has been Shipped.
5. Out of stock items
We make every effort to ensure that what you see as being available in the store WILL be included in your order. On occasions, some items may be temporarily unavailable. If the item is expected within 3 working days, then you order will be held over and we will notify you by email. If the item is not expected to be in stock within 4 working days, your order will be sent AS IS and we will refund the difference in price.
Sorry, we do not maintain records for backordering.
6. Postage
Scrapbooks Paper and Things will deliver anywhere in
Express and Registered postage rates are available. We highly recommend that customers utilise postal insurance to protect their order in transit.
We cannot be held responsible for orders lost or damaged during transit that have not been registered/insured.
Please allow up to 14 days from dispatch for delivery. We are not responsible for delays in transit once the order has been sent.
All delivery charges are based on actual Australia Post rates with a small handling charge added to cover packaging and are therefore subject to change without notice.
Local Pickup is welcome but you must call us first to make an appointment.
7. Refunds and Exchange policy
We will always do everything we can to put things right, but in order to authorise an exchange, refund or credit please contact us (via email) prior to you sending the item(s) back. Products with a true Manufacturing Fault can be returned and postage costs will be refunded. All products supplied by Scrapbooks Paper and Things naturally come with the Manufacturers full warranty
Please ensure all goods are returned in their original packaging.
Please advise us of any faulty or incorrect items within 3 days of your invoice.
Change of Mind
Sometimes we all change our minds, however you must advise us of your change of mind within 3 days of your invoice. A " RETURNS ADVICE NUMBER" will be given. No Goods can be accepted without this. The Goods must be returned unopened, undamaged and in their original packaging. Refunds will only be for your original purchase price less a 10% restocking fee. We will not refund the shipping or handling costs. The return postage will be at your own expese. If Returned Goods are deemed to be in an un-saleable condition, NO refund will be offered and you will be able to arrange for the return of the Goods at your own expense. We will not accept any return goods COD or freight collect.
8. Product Descriptions
We make every effort to ensure our images and descriptions accurately depict the product. Due to the scanning process and variations in screen resolutions, colours may vary slightly. Regretfully this is beyond our control.
Manufacturers may also have size variations and this is also out of our control.
9. Privacy Statement
Scrapbooks Paper and Things will not disclose your information to third parties unless required to do so by law. The information requested is solely for the purposes of sending orders and receiving payments.
10. Customer Agreement
By placing an order with Scrapbooks Paper and Things you are agreeing to the above Terms and Conditions.
Scrapbooks Paper and Things is dedicated to Customer Service!
If you are less than delighted with your shopping experience, please let us know.
